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※ Information regarding app access permissions.
In accordance with Article 22-2 (Consent to Access Permissions) of the Information and Communications Network Act, Lotte Home Shopping only requires access to items that are absolutely necessary for the service.
[OS Version Support Guide]
– Operates smoothly on Android 5.0 or higher. [Essential Access Permissions]
– Device ID: Device identification and usability improvement
[Optional Access Permissions]
– Camera: Writing reviews, participating in events, creating posts, 1:1 inquiries
– Photos/Storage: Writing reviews, participating in events, creating posts, 1:1 inquiries, invoices/receipts
– Biometrics: Biometric authentication login and payment
– Notifications: Receiving PUSH notifications
– Phone: Visual ARS
– Contacts: Gifting, E-coupon orders
※ Optional access permissions may vary by device model.
※ Consent for optional access permissions is requested when using the corresponding function; however, you can still use the service excluding that function even if you do not consent.
※ If you wish to change your consent status for access permissions, please do so in the app’s Settings > Permissions and Device Settings.
※ Starting with Android 13 or higher, in accordance with Android policy, the Photo/Storage permission will not be displayed in the device app settings even if you consent to it within the app.
※ If you encounter an app installation error, please try following the guide below. 1. Open the ‘Settings’ app on your device
2. Select ‘Applications’
3. Scroll down and select ‘Google Play Store’
4. Select ‘Storage’
5. Select ‘Clear data’
6. Reopen the Play Store and try the download again
* Restarting the app or your device after completion may help resolve the issue.
◆ Lotte Home Shopping Customer Center 1899-4000
◆ For app usage issues or error reports: APPhelp@lotte.net (Please include device model and OS information)
We will do our best to provide a more convenient shopping environment.
Thank you.
