With the RealVNC® Server mobile app, an IT technician can remotely access mobile devices to support users.
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⚠️ Protecting yourself from scams and fraud
Remote access can be used for scamming and fraudulent activities. Always be careful when asked to share access to your devices, especially if you weren’t expecting a connection request. Ensure you never share sensitive information or grant access to someone if you are not completely certain they are who they claim to be.
If you are unsure, contact the organization offering support to confirm the request is genuine.
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There are two ways to connect:
• Start a remote session using a secure 9-digit code that the technician provides (this requires a RealVNC Connect subscription with On-Demand Assist).
• Devices that are managed using a mobile device management (MDM) tool can be pre-licensed by the IT Team. A session can be started without a session code, but the mobile device holder still needs to authorize the connection. This requires a RealVNC Connect Enterprise Device Access subscription.
Key Features
• Privacy with end-to-end encryption on all remote sessions.
• Fast, effortless connections using RealVNC’s secure cloud service.
• Protection from unwanted access with end-user connection approval.
• View and control your Android devices using RealVNC Viewer
In order to control your Android device remotely, you will need to grant permission for us to use the AccessibilityService API.
Need support?
Email us from the app or get in touch at help.realvnc.com.
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RealVNC and VNC are trademarks of RealVNC Limited and are protected by trademark registrations and/or pending trademark applications in the European Union, United States of America and other jurisdictions. Protected by UK patents 2481870, 2479756; US patent 8760366; EU patent 2652951.
